Terms of Service

Last Updated: November 11, 2025

Welcome to True North Digital Media. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website (truenorthdigitalmedia.com) or engaging our digital marketing services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our website or services.

2. Services Overview

True North Digital Media provides digital marketing services, including but not limited to:

• Facebook advertising campaign management
• Marketing automation and system implementation
• Lead generation services
• Landing page and funnel development
• Customer relationship management (CRM) setup and management
• Consultation and strategy services for service contractors

3. Service Agreements and Contracts

Specific terms for our marketing services will be outlined in individual service agreements or contracts between True North Digital Media and the client. These Terms of Service apply to the general use of our website and serve as a foundation for all service relationships.

Service Packages

Our standard service packages include setup fees and monthly management fees as outlined in your specific service agreement. Additional costs may include:

• Third-party platform fees (e.g., Facebook ad spend)
• Software subscription costs (e.g., GoHighLevel, scheduling tools)
• Additional services requested outside the scope of your agreement

4. Payment Terms

Fees and Billing

• Setup fees are due upon signing the service agreement
• Monthly management fees are billed in advance on a recurring basis
• All fees are non-refundable unless otherwise stated in your service agreement
• Late payments may result in service suspension or termination
• You are responsible for all charges incurred under your account

Ad Spend

Facebook ad spend and other third-party advertising costs are separate from our management fees. You are responsible for:

• Providing valid payment methods to advertising platforms
• Maintaining adequate funding for advertising campaigns
• All charges incurred on your advertising accounts

5. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete business information
• Grant necessary access to advertising accounts and platforms
• Respond to requests for information or approvals in a timely manner
• Comply with all applicable laws and regulations
• Ensure all content provided to us is accurate and non-infringing
• Maintain valid payment methods for your accounts
• Review and approve advertising content when required

6. Our Responsibilities and Limitations

We will:

• Provide services with reasonable skill and care
• Use our best efforts to achieve your marketing objectives
• Keep you informed of campaign performance and recommendations
• Protect your confidential information
• Comply with advertising platform policies and guidelines

We are not responsible for:

• Changes to third-party platform policies or algorithms
• Account suspensions or bans by advertising platforms
• Results affected by factors outside our control
• Lost opportunities due to client delays in providing information or approvals

7. Term and Termination

Contract Duration

Service agreements may have minimum term requirements as specified in your individual contract. After the initial term, services typically continue on a month-to-month basis unless otherwise agreed.

Termination by Client

• You may terminate services with written notice as specified in your service agreement (typically 30 days)
• Early termination during a minimum term period may incur fees as outlined in your agreement
• Paid fees are non-refundable, including any setup or prepaid monthly fees

Termination by True North Digital Media

We may terminate or suspend services immediately if:

• You breach these Terms or your service agreement
• Payment obligations are not met
• You engage in fraudulent or illegal activities
• You violate advertising platform policies
• The working relationship becomes untenable

8. Intellectual Property

Our Property

All content on our website, including text, graphics, logos, images, and software, is the property of True North Digital Media and is protected by copyright and other intellectual property laws. Our proprietary systems, processes, and methodologies remain our property.

Client Content

You retain ownership of content you provide to us (logos, images, text, etc.). By providing content, you grant us a license to use it for providing services to you.

Work Product

Unless otherwise specified in your service agreement:

• Custom landing pages, ad creative, and campaigns created specifically for you are provided as part of our services
• We retain the right to use anonymized performance data and case studies (with your permission)
• Templates, frameworks, and processes used to deliver services remain our property

9. Confidentiality

Both parties agree to:

• Keep confidential information private and secure
• Use confidential information only for the purposes of the business relationship
• Not disclose confidential information to third parties without consent
• Return or destroy confidential information upon request or termination

10. Advertising Platform Compliance

You acknowledge that:

• Your business must comply with Facebook's advertising policies and all applicable platform rules
• We will make reasonable efforts to ensure compliance, but ultimate responsibility lies with you
• Account restrictions or bans due to policy violations are beyond our control
• We reserve the right to refuse service or content that violates platform policies

11. Warranties and Disclaimers

We do not warrant that:

• Services will meet your specific requirements
• Services will be uninterrupted, timely, secure, or error-free
• Results obtained from services will be accurate or reliable
• Any errors in services or technology will be corrected

12. Limitation of Liability

Our total liability for any claims arising from or related to our services shall not exceed the total amount paid by you to True North Digital Media in the three (3) months prior to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless True North Digital Media, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you provide to us
• Your business practices or service delivery

14. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law provisions.

Dispute Resolution Process

1. Good Faith Negotiation: Parties agree to first attempt to resolve disputes through good faith negotiation
2. Mediation: If negotiation fails, parties agree to attempt mediation before pursuing litigation
3. Jurisdiction: Any legal action must be brought in the state or federal courts located in Oklahoma County, Oklahoma

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms. We will make reasonable efforts to notify active clients of material changes.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and True North Digital Media regarding the use of our website and services, superseding any prior agreements.

18. No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

19. Assignment

You may not assign or transfer these Terms or your obligations under any service agreement without our prior written consent. We may assign our rights and obligations without restriction.

20. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions.

21. Independent Contractor

True North Digital Media is an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

22. Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our website or servers
• Collect user information without permission
• Use automated systems to access our website without consent
• Reproduce, duplicate, or copy any part of our website without permission

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.