Privacy Policy

Last Updated: November 11, 2025

True North Digital Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truenorthdigitalmedia.com or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Request information about our services
• Schedule a consultation or meeting
• Subscribe to our newsletter or communications
• Contact us via email, phone, or contact forms

This information may include:

• Name and business name
• Email address
• Phone number
• Business address
• Industry and business information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Click data and navigation patterns

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Send you marketing and promotional communications (with your consent)
• Process and fulfill service requests
• Improve our website and services
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

4. Third-Party Services

We may use third-party service providers to help us operate our business and website or administer activities on our behalf, such as:

• Google Analytics (website analytics)
• Facebook Pixel (advertising and analytics)
• GoHighLevel (CRM and marketing automation)
• Email service providers
• Payment processors
• Calendar and scheduling tools

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Facebook Advertising

As a Facebook advertising agency, we may use Facebook pixels and similar technologies on our website and on behalf of our clients. This allows us to:

• Measure the effectiveness of advertising campaigns
• Understand and deliver relevant ads
• Build custom audiences for advertising

You can control how Facebook uses your data for advertising by visiting Facebook's ad preferences settings.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another party
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

9. Marketing Communications

With your consent, we may send you marketing emails about our services, promotions, and other information we think may interest you. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal from our marketing list

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.